Cancellation PolicyWe have a specific cancellation policy that allows customers to cancel their orders within a designated timeframe. Please refer to the details below to understand how we handle such requests.
- To request a cancellation, please contact our customer support team through [store_mail].
- Provide detailed information about your order, including the order number, so that we can process your cancellation request.
- Once we receive a cancellation request within the specified timeframe, we will review your request. If the cancellation request is approved, we will proceed with canceling the order and notify you of the successful cancellation.
Returns EligibilityTo be eligible for a return, your item must be unused, in its original condition, and with the tags attached. It should also be in the original packaging.
Didn’t Receive ItemsWe provide estimated delivery timeframes for each order based on the shipping method and destination. If your order has not arrived within the expected delivery timeframe, we recommend allowing a few additional business days as there may be unforeseen delays in transit.For orders with tracking numbers, we advise checking the tracking information provided. This will help you track the progress of your shipment and determine its current status. If the tracking information shows that the item has been delivered, but you have not received it, please check at your mailbox, front door, or any other places the package would be.If you have not received your items within the expected delivery timeframe or if the tracking information does not reflect the delivery, please contact our customer support team immediately. Provide your order details, including the order number, so that we can investigate the issue promptly and assist you accordingly.Once we receive your inquiry, we will initiate an investigation into the matter with the relevant shipping carrier. Our dedicated team will work diligently to track your package and resolve the issue as quickly as possible. If the investigation confirms that the items were not delivered or lost in transit, we will offer you the option of a replacement shipment or a full refund.
Refunds (if applicable)We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Late or missing refunds (if applicable)At Emonstyle, we aim to process refunds in a timely manner. We understand that there may be instances where a refund takes longer than expected or appears to be missing.Once we receive and approve your returned item(s), we strive to process refunds promptly. Refunds are typically processed within 3-5 business days after the return is received. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your payment provider and their processing times.If you haven’t received your refund within the expected timeframe, we recommend taking the following steps:
- Check your bank account: Verify if the refund has been credited to your account. Please allow sufficient time for processing before contacting us.
- Contact your payment provider: Get in touch with your bank or credit card company to inquire about any pending refunds. They may provide additional information or assistance.
- If you have completed the above steps and still have concerns regarding a late or missing refund, please reach out to our customer support team at [store_mail]. Kindly provide your order details, including the order number, so that we can assist you effectively.
- Our dedicated team will investigate the matter and work diligently to resolve any issues and provide you with an update on your refund status.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Items marked as final sale are not eligible for return or refund unless they are damaged or defective upon arrival. Please carefully review product descriptions and sizing charts before purchasing final sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [store_mail]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. If you would like a different size, color, or item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective ItemsIn the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.
User ErrorPlease carefully review product descriptions, size charts, and colors before making a purchase. We are unable to accept returns or issue refunds for items due to user error, such as incorrect selection of sizes, designs, colors, and similar factors.
If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.