At Emonstyle, we strive to deliver your orders in a timely manner while ensuring the safe arrival of your purchased items. Please review the following information regarding our shipping process:
1. Processing Time:
- Once your order is placed and payment is successfully processed, our team will begin processing your order.
- Order processing typically takes 3-5 business days before the shipment is dispatched. Please note that this does not include weekends or holidays.
2. Shipping Methods:
a. Standard Shipping:
- Our standard shipping option delivers your order within an estimated timeframe of 15-30 business days.
- Please note that this timeframe may vary depending on the destination and any unforeseen delays in transit.
b. Express Shipping:
- For customers who prefer faster delivery, we offer an express shipping option.
- With express shipping, you can expect to receive your order within an estimated timeframe of 7-15 business days.
- Please note that this timeframe may also vary depending on the destination and any potential customs processing.
3. Shipment Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its whereabouts.
- Please allow a few days for the tracking information to be updated by the shipping carrier after receiving the tracking number.
4. Shipping Charges:
- The shipping cost for your order will be calculated and displayed at the checkout based on the destination and the weight of the package.
- We strive to offer competitive shipping rates to provide you with the best value for your purchase.
5. Customs and Duties:
- Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country.
- Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information.
6. Shipping Restrictions:
- Certain items may have shipping restrictions due to their size, weight, or legal regulations. We will clearly indicate any such restrictions on the product pages.
- If you have any concerns about shipping eligibility for a specific item, please reach out to our customer support team for assistance.
7. Shipping Address:
- It is essential to provide us with the correct and complete shipping address when placing your order.
- Please double-check your shipping address details before finalizing your purchase.
- In the event that an incorrect or incomplete shipping address is provided, [Store Name] will not be held responsible for any resulting delivery issues or delays.
8. Address Verification:
- To minimize the risk of shipping to an incorrect address, we may conduct an address verification process.
- In some cases, we may reach out to you via email or phone to verify the accuracy of your shipping address before proceeding with the shipment.
9. Responsibility for Incorrect Addresses:
- If a package is returned to us due to an incorrect or insufficient address provided by the customer, additional shipping fees may apply for reshipment.
- [Store Name] will not be responsible for any delays, loss, or damage incurred as a result of an incorrect or incomplete shipping address.
10. Delivery Attempts:
- Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address.
- If no one is available to receive the package during the delivery attempts, the carrier’s policies will determine the next course of action, which may include holding the package at a local facility or returning it to us.
11. Re-shipment Costs:
- If a package is returned to us due to unsuccessful delivery attempts or incorrect address, and you still wish to receive the order, additional shipping fees will apply for the re-shipment.
- The re-shipment fees will be communicated to you, and we will proceed with the reshipment once the fees are paid.
12. Address Change Requests:
- Once an order has been placed and processed, we are unable to make changes to the shipping address.
- If you realize that the provided shipping address is incorrect after placing the order, please reach out to our customer support team immediately. We will do our best to assist you, but we cannot guarantee that the address can be changed.
It is important to carefully review your shipping address details during the checkout process to ensure the successful delivery of your order. We appreciate your attention to this matter and understanding of our shipping policies.
Please note that the estimated shipping timeframes provided are for reference purposes only and are not guaranteed. Delays may occur due to unforeseen circumstances such as natural disasters, customs inspections, or peak holiday seasons.
If you have any further questions or need assistance regarding the shipping of your order, please contact our customer support team at [store_mail]. We are here to assist you.
Thank you for choosing Emonstyle. We appreciate your patience and understanding throughout the shipping process, and we will do our best to ensure your order reaches you in a timely manner.